Terms & Conditions
Please read the full terms and conditions carefully prior to making your reservation. It is assumed with no exceptions that you have fully understood and agreed to all of our terms and conditions once you proceed with your reservation. This Terms and Conditions are updated regularily therefore please ensure you read it everytime before making a reservation.
Reservations made at motel reception, phone, email or on the motel website (www.hmbmotel.com) is only 100% confirmed and sercure if all of the following information; Guest’s Full Name, Nationality, Email Address, Contact Phone Number and a Valid Credit Card is provided. Any one of the required information is missing may result to the reservation being invalid and even if a booking reference number or confirmation email is given the guest may still not be able to stay.
If a reservation is made through the Online Travel Agent (OTA) the travel agent’s Terms and Conditions apply. The guest has to contact OTA directly for any enquiry , cancellation and/or amendment to a OTA reservation.
A Booking Reference number will be generated and provided to you once your Reservation is Confirmed. If you do not have a booking reference number your reservation is nonexistent. It is the guest’s responsibiility to request for the booking reference number. We hold no responsibilty if you do not have accommodation as the result of not having a booking reference number.
Only three or more rooms booked for the same duration of stay will be catagorised as group reservation. Group discounts will be available at a case by case method and terms and conditions will also vary. Please contact firstname.lastname@example.org for enquiry on group reservation.
The guest will be charged a prepayment of total amount when the booking is confirmed.
The Credit Card Holder agrees that the credit card provided to guarantee the booking may be used as a preparement for the Reservation.
We reserve the right to refuse reservations if the given credit card information is incorrect or false. If the credit card information initially given becomes null, expired, void (i.e. theft, loss of card), it is the guest responsibility to notify us of changes before arrival date. Failure to do so may result in an automatic cancellation of your reservation.
In the event of damage or unacceptable behaviour, the cardholder agrees that Half Moon Bay Motel can charge the Credit Card for the estimated cost of extra cleaning, repair or replacement of damaged items.
Security Deposit in cash is essential if guest do not hold a credit card. A minimum amount of one night’s stay is required before arrival date.
Security Deposit will be refund accordingly upon checkout on departure after guest room is checked by our cleaning staffs:-a. Security Deposit will be fully refunded if no damage, extra cleaning, repair or replacement of damaged items; orb. In the event of damage or unacceptable behaviour, Security Deposit will be refund with the amount less any estimated cost of extra cleaning, repair or replacement of damaged items.
Cancellation can only be done by emailing with the Booking Reference number directly to email@example.com.You will receive a email reply to confirm your cancellation within 24 hours. Cancelling reservation by phone is not accepted.
The guest can cel free of charge until 72 hours before 2pm of arrival date. The guest will be charged the total price if they cancel within 72 hours before 2pm of arrival date. If the guest does not show up they will be charged the total price.
We reserve the right to cancel your reservation at any time.
We are not responsible for cancellations or altered reservation including, but not limited due to guest input error, strikes, war, fire, floods, or other acts of God and will charge the first night in case of a late cancellation or no show. Appropriate insurances should be obtained to protect you against any unforeseen changes or issues.
Cancellation Policies may be different from this Terms & Conditions if Reservations made with OTA (i.e. Agoda, Booking.com, Expedia, hotel.com, Wotif, etc). Please contact the OTA directly for Cancellation. The motel only deal with bookings made directly with us as we are not able to handle any booking on the OTA’s behalf.
Once your reservation is confirmed by us, we will consider amendments received from you within 24 hours of the initial submission, subject to availability. We will endeavour to accommodate any changes outside of this time but cannot guarantee this and therefore our cancellation policy applies. Change cannot be made at the commencement of your stay and the full cost your occupancy is require upon arrival. We reserved the right to refuse your occupancy if the payment is not made in full and if identification requirements are not met.
If any portion of the reservation period is cancelled after arrival, we are not able to refund any monies. Appropriate insurances should be obtained to protect you against any unforeseen changes or issues.
Amendment Policies may be different from this Terms & Conditions if Reservations made with OTA (i.e. Agoda, Booking.com, Expedia, hotel.com, Wotif, etc). Please contact the OTA directly for amendment. The motel only deal with bookings made directly with us as we are not able to handle any booking on the OTA’s behalf.
Arrival and Departure
All guests are required to produce proof of ID (passport, NZ Drivers licence, or Hospitality NZ 18+ Card) on checkin as well as the original credit card used to make the booking .
Guest are welcome to checkin between 2pm to 8pm on your arrival date. Early or late checkin must be arranged at least 24 hours before 2pm of the arrival date. Additional charge may incur if guests checked-in early or late without prior arrangement.
The checkout time is STRICTLY before 10am on your departure date. Request for late checkout must be arranged upon arrival and/or 24 hours before departure date. Additional fee may incur if guests check-out late without prior arrangement:-
a. 50% of one night’s accommodation fee if checked-out between 10am -12pm of departure date; or
b. 100% of one night’s accommodation fee if checked-out after 12pm of departure date; andc. any business loss.
Room Rate and Variation
Rates depend on seasonality, total guests per room and apply on a per night basis. Room Rates are inclusive of 15% Good and Service Tax (GST), and are subject to change without notice.
Each additional guest (either adult or child) is charged at $25 per person per night. Additional Beds will be charged at $30 per bed per night.
The price for your accommodation is correct at the time of your booking confirmation. Any variation in price that occurs after you have made your booking will not apply.
Internet Access and Wi-Fi
Internet access is not avaliable in all of our units. Please specify that you require internet access at the time of reservation. Internet and wifi facilities if provided is a complimentary item which is not part of the reservation. The motel reception reserve the final decision right whether to provide the guest with internet/wifi or not. We do not have to provide you with internet. Lack of internet access in unit is not to be accepted as a reason for refund.
All complaints are required to be lodged in writing via email to firstname.lastname@example.org only. Complaints will not be discussed via telephone, text message, in person or any other communication medium. Complaints received in writing will be investigated promptly and a response given in writing either via e-mail or mail.
False or defamatory complaints made by individuals to outside organisations (i.e. TripAdvisor) are considered very serious and will immediately be forwarded to our legals team for further action.
All maintenance and cleaning of our rooms are conducted by us and/or licensed contractors. Of course all rooms issues and maintenance matters cannot be foreseen or predicted. Therefore you are to inform us immediately if something has been discovered that need urgent attention. If a maintenance issue has occurred, we have a contract maintenance company that will attend the rooms as efficiently as possible. Refunds and discounts will not be given if you fail to contact us about a matter at the time of awareness. If the issue cannot be resolved during your stay an appropriate discount may be applied to your stay.
The privacy of your personal information is important to us. We are committed to respecting your right to privacy and protecting your personal information. All information gathered shall only be used for the purpose of your reservation, which includes confirmation, payment, verification of identification, agreement to our terms and conditions and security deposit. Your information will only be viewed by relevant staff of Half Moon Bay Motel. Although we uphold the highest form of security protocol, unfortunately we cannot guarantee 100% security in online dealings.
Discount & Special Offer
A discount is not possible in combination with other discounts, package deal or other kind of reduction from the rack rate.
Please read our current special offer for other Terms and Conditions on Discount and Special Offer.
Guest’s properties left or found in the motel unit after checkout will be stored for two days, except for any type of food; they will be disposed immediately. If items are not claimed within two days they will be disposed. The guest is responsible to arrange courier, at the guest’s cost, to collect found items from the motel reception. The motel is not liable for any courier or postage costs.
We reserve all of the rights to change the Terms and Conditions at any time without notice. We reserve the right to refuse service to anyone without reasons.
last update: 02 September 2018